The Hungarian labour market provides an ideal environment for the operation of service centres, thanks to the availability of skilled and motivated workers at relatively low cost. Not surprisingly, Hungary is the second largest market for service centres in Central Europe.
JobGroup has been addressing the workforce-related challenges of SSCs, BSCs and ISSCs since their appearance in Hungary, so we know the labour needs of the field: specialised knowledge, language skills and openness to multicultural environments are required on the part of employees. From entry and junior to expert levels, we cover the labour needs of the entire service centre market.
Numerous Hungarian service centres operate customer service functions. JobGroup’s team of consultants has filled customer service vacancies in several service centres. We know the qualities that employees need to possess in order to develop personally and professionally in the given area and to stay with the company for the long term. We have a constantly updated database of suitable candidates for customer service positions.
Flexibility and cost efficiency are among the key advantages of service centres, which is particularly important for purchasing and business support functions. The efficient operation of such centres requires workforce with the right experience and personal skills. Our team of consultants uses proven methods and innovative approaches to find candidates for our clients’ service centres in Hungary who satisfy these requirements.
Outsourced finance activities are critical to the smooth running of company operations. Employees working in financial service centres need to have expertise that is specific to the country and the function. The Hungarian labour market is able to satisfy this demand; however, finding the right people is a time and energy consuming task. With more than 30 years of experience and hundreds of placements in financial services centres under its belt, JobGroup’s team knows where to find the right people for our clients.
HR processes outsourced to service centres play an important role in ensuring the smooth running of company operations. They provide efficient services by understanding and adapting to the legal and regulatory environment in different countries, and therefore, they look for specific professional and personal skills in prospective employees. JobGroup has an extensive network of contacts and a team of experts ready to find, convince and place the right people in our partners’ Hungarian service centres.
The constantly increasing technological demands of companies have created the need for service centres performing IT functions. The functions related to software development, automation, robotics, IT support, as well as countless other key activities requiring specialised knowledge and skills, as well as the ability to adapt to the unique environment of service centres. Our IT and engineering recruitment teams provide the technological and engineering background, while our SSC consultants ensure the availability of domain-specific knowledge and the satisfaction of related requirements.
Service centres are looking for both experienced, skilled specialists and young people just starting out in their careers. Whether it is young people ready to be motivated or experienced professionals, JobGroup consultants can provide a secure, proven solution.
One of the biggest challenges for service centres is retaining the talents hired. In order to increase retention rates, our consultants also assess candidates’ motivation, personal skills and alignment with the corporate culture. We undertake a guarantee for our searches.
JobGroup’s integrated services provide solutions for all levels of seniority. Our service centre partners typically use our temporary and permanent placement services, but our headhunting, executive search and supplementary HR services also provide efficient support for the HR processes.
“JobGroup is our trusted supplier: when we get candidates from them, we know there will be no problems and they will come well-prepared. Their track record is outstanding, out of our 4 suppliers they fill more than half of our vacancies.
JobGroup’s team provides a quick response, as well as authentic and useful information. We are happy to rely on their expertise in our cooperation. Keep up the good work!”
I have started my HR professional journey in the field of recruitment in 2008. I have felt instantly that this is the area where I would like to be. In the last 15 years I have gained experience in all levels of this field: from assistant, through consultant to team leader.
As the Head of Recruitment, my main role is keeping in touch with our clients, having negotiations, making price calculations and tenders, coordinating various types of job searches and I also need to advice my team how to prioritize and manage escalations. My main goal is to find that unique solution which not only just serves our partners’ but even make them happy for a long period of time.
LinkedIn profile
I have nearly 7 years of experience in implementing and managing IT recruitment projects. Combining my corporate and agency experience, bearing in mind business goals and needs, I provide efficient support for the entire process of search and selection. I have extensive background knowledge of technology and industries.
My task as head of the IT Recruitment division is to monitor and use technological trends, to follow sectoral changes, and to support the JOBGROUP team dealing with technological searches. My success means your success: the placement of a suitable new employee at your company.
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